Return Policy | Justway

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Return Policy

Customized metal and plastic parts, we only accept order cancellations before production. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already produced or shipped out.

Returns: Customized metal and plastic parts, each product is produced according to the customer's design 3D or CAD files. Within 14 days after the customer receives the order packages, if the product has quality issues, we can provide return service.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds: Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Service@justway.com.

Please contact our Customer service at Service@justway.com to get the return address.