Why has my order been frozen?

When an order has been frozen, we will send you an email including the detailed reason for freezing the order.

You can also find the reason with your service/sales representative.

If you processed a charge back from your bank account, then your order will appear as frozen. Please wait for the verification result or contact the bank for the details.

If your bank agrees to charge back, your order will be closed and you’ll receive a full refund.

If your bank doesn't charge back, your order will be unfrozen and you will be able to continue processing the order accordingly

Can I change order details such as size,materials,shipping etc.?
How do I cancel an order?
I cannot find an order in my account
Why my order has been closed?
How do I confirm delivery once I have received my order?
How do I delete an order?
Why does my order not enter manufacturing state after payment?
If there are many orders in one package, what is the estimated delivery time?
Why the order shows “Engineer Question"
How long does order review take?

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This message here is only a suggestion supplement to the above content, and does not for trading operations such as orders. If you have any urgent questions or order issues, please contact your sales rep.